Frequently Asked Questions

Ordering & Sizing

How does ordering work?

Choose your Stellaris design, select your size, and place your order. After checkout, you will receive any next steps needed to complete your order.

What sizing does Stellaris use?

Stellaris uses standard US and EU sizing — simply choose your usual shoe size when you order. See our size guide if you need help finding your fit.

Can I choose any Stellaris design?

Yes. You can choose any Stellaris design you connect with, whether it matches your zodiac sign or not.

Production & Shipping

How long will it take to receive my order?

Production and delivery times may vary depending on your location. Tracking information will be sent once your order ships.

Can I track my order?

Yes. Tracking information will be sent by email once your order has shipped.

Will I pay customs or import fees?

International orders may be subject to customs duties, import taxes, or local fees. These charges are not included in your order total and are the responsibility of the customer.

Returns & Exchanges

What is your return policy?

Because every Stellaris pair is 3D-printed to order specifically for you, all sales are final. We do not accept returns or exchanges for change of mind, color preference, or sizing concerns.

This is a direct consequence of how the product is made. Your pair does not exist before you order it. It is built specifically for you and cannot be restocked or resold.

What if my pair arrives damaged, defective, or incorrect?

Contact us within 10 days of delivery at support@stellarisfootwear.com with your order number, a description of the issue, and clear photos. We review every claim individually and work with Zellerfeld, our current manufacturer, to determine the appropriate resolution, which may include a replacement or refund where applicable.

What counts as a production defect?

A production defect is a manufacturing fault in the shoe, such as structural issues, material failures, or finish problems that were not caused by wear or use. Our aim is that every pair that leaves production meets our standards. If yours does not, we want to know about it.

Payment

What payment methods do you accept?

All major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed through Shopify's secure, encrypted checkout.

Contact

How can I contact Stellaris?

Email us at support@stellarisfootwear.com. We typically respond within 24 to 48 business hours.

My question is not answered here. What should I do?

Please contact us directly. As more customer questions come in, we will update this FAQ page.