Return & Exchange Policy

We want you to love your Stellaris Footwear. If you're not completely satisfied with your purchase, we're here to help.

Return Window

You have [X] days from the date of delivery to initiate a return or exchange. Items must be in their original condition (unworn, with original packaging and tags) to be eligible for return.

What Can Be Returned?

• Items in original, unworn condition
• Items with original packaging and tags attached
• Items purchased directly from Stellaris Footwear

What Cannot Be Returned?

• Items that have been worn (except for sizing issues - see below)
• Items without original packaging or tags
• Items that have been damaged due to misuse
• Final sale items (if applicable)

Return Process

Step 1: Initiate Return - Contact us to initiate a return - Include your order number and reason for return - We'll provide you with a Return Authorization (RA) number

Step 2: Prepare Package - Include the original packaging - Attach all original tags - Include a copy of your order confirmation or packing slip - Write the RA number on the outside of the package

Step 3: Ship Return - Ship to the address provided in your return authorization - We recommend using a trackable shipping method - Return shipping costs are [your policy - customer pays or you pay]

Step 4: Receive Refund/Exchange - Once we receive and inspect your return, we'll process your refund or exchange - You'll receive an email confirmation when processed

Exchanges

Size Exchanges: - If you need a different size, you can exchange your item - Exchanges are subject to size availability - Contact us to initiate a size exchange

Style Exchanges: - You can exchange for a different style, subject to availability - Price differences will be charged or refunded accordingly

Refunds

Refund Method: - Refunds will be issued to the original payment method - Processing time: [X] business days after we receive your return - You'll receive an email confirmation when your refund is processed

Refund Amount: - Original purchase price will be refunded - Original shipping costs are [refundable/non-refundable] - Return shipping costs are [customer's responsibility/our responsibility]

Return Shipping Costs

[Update with your policy]

Option A: Customer pays return shipping - You are responsible for return shipping costs unless the item is defective or we made an error

Option B: We provide prepaid return label - We'll provide a prepaid return label for your convenience

Damaged or Defective Items

If you receive a damaged or defective item: - Contact us immediately with photos - We'll arrange for a replacement or full refund - Return shipping for defective items is on us

Wrong Item Received

If you received the wrong item: - Contact us immediately - We'll send you the correct item right away - We'll provide a prepaid return label for the incorrect item

International Returns

[Update if applicable] - International customers are responsible for return shipping costs - Items may be subject to customs fees on return - Please contact us before returning international orders

Pre-Launch Orders

If you've placed an order during our pre-launch period, standard return policies apply once items are shipped. If you need to cancel a pre-launch order before shipping, please contact us.

Questions About Returns?

If you have questions about returns, exchanges, or need assistance, please contact us. We're here to help make sure you're happy with your Stellaris Footwear purchase.

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Need Help? Contact Us for return assistance.

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Last updated: [Update with current date]